Frequently Asked Questions

How do I buy something?
How does payment work?
How can I contact Eco Heaters?
When will my order be delivered?
Where do you deliver?
How much does delivery cost?
What if I miss my delivery?
I have changed my mind, how can I return my order?
My order was broken/damaged/not the product I ordered when it arrived. What happens now?
What do I need in order to make a purchase?
Can you post my invoice to me?
Are products or prices different for someone who is buying a product over the phone?
Can I use a discount code when ordering over the phone?
What happens if my heaters are not working?
How does the Price Match Promise work?
Can I collect my order?
What are your opening times?
Do you provide installation?
How far in advance can I order?
How do I know if an item is on stock?
Which payment methods can I use to place my order?
Where do I enter my discount code?
Can I choose a delivery slot?
When I order more than one item, will they all be delivered at the same time?
Do you offer Click and Collect?