Cancellation

You are entitled to cancel your order and obtain a full refund including the cost of delivery within 14 days of cancelling an order or within 14 days of returning the goods to us. Do this by contacting us by email or telephone and quoting the order number supplied to you. If goods are not faulty, you are responsible for the cost and risk of loss or damage incurred when returning the goods, so you should take out enough postal insurance to cover their value. This returns policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed, where we will assume the costs of returning the goods.

In cases where you do not want products that are in good working order (i.e. due to a mistake in ordering, the product turns out not to be suitable for the purpose intended) all such goods returned should be in saleable condition.

Quality guarantee

All our products are guaranteed to be free from manufacturing defect as notified per-product for the term indicated. Should a product prove to have been damaged during shipping, please contact us immediately and no later than 24 hours after receipt of the item to indicate the nature and extent of the damage and we will work with you to rectify the problem (which may or may not include full replacement of the affected item).

Your rights

Your rights to cancel an order and return goods are protected under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

These terms apply to your current order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affects your legal rights and these are not diminished in any way.

Privacy Preference Center

    Eco Heater

    We may disclose your personal information to any of our related entities, which includes our subsidiaries, our ultimate holding company and its subsidiaries.

    You acknowledge and consent that by providing your personal information to us that we may use and disclose your personal information for the following purposes:

    (1) to facilitate and process your Order.

    (2) to carry out or respond to your requests.

    (3) to our third party service providers to assist us in providing and improving our services to you, and to analyse trends in sales and better understand our customers’ needs or to develop, improve and market our goods and services to you;

    (4) for regulatory reporting and compliance with our legal obligations;

    (5) to regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;

    (6) where you have provided your consent, to include in a database compiled by us or our third party service provider for use by us or our third-party service provider in direct marketing of promotions, product and services we think may interest you;

    (7) to seek your feedback in relation to customer satisfaction and our relationship with you;

    (8) to our related entities for internal accounting and administration;

    (9) to monitor or improve the quality and standard of service provided to you by us;

    (10) to our successors and/or assigns, including any party that may purchase all or part of our business;

    (11) to better understand your preferences.

    Our third party service providers are organisations that assist us with research, mail, advertising, delivery, security, professional advisory, banking, payment processing or technology services. Where we engage third party service providers to perform services for us those third parties may be required to handle your personal information. Under these circumstances, those third parties must safeguard this information and must only use it for the purposes for which it was supplied

    Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity or any breach of any of the Website Terms of Use of our website or our Online Sale Terms.

    Any permitted handling of personal information under any exemptions under the GDPR or any other applicable legislation will take priority over this Privacy and Cookies Policy to the extent of any inconsistency.

    Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server’s IP address, the pages you access and the information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data

    Advertising

    You have the right to ask us at any time not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting our Customer Services Team. All emails, SMS and newsletters from this website allow you to opt-out of further mailings by clicking on the link or responding “unsubscribe”.

    You have the right to ask us at any time not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting our Customer Services Team. All emails, SMS and newsletters from this website allow you to opt-out of further mailings by clicking on the link or responding “unsubscribe”.

    Analytics

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