Eco Heater

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Warranty Policy

Eco Heaters are covered by a warranty, with coverage periods varying by heater type and application. Please refer to individual product details for specific warranty durations. This warranty covers defects in materials and workmanship, subject to the following terms:

Warranty Conditions
If a heater develops a fault due to manufacturing defects during the warranty period, we will repair or replace it, provided that:

  1. Warranty Registration (if required): You have registered the heater under our warranty registration policy.
  2. Return and Packaging: You return the heater to us with prepaid delivery costs, ensuring it is properly packaged and insured at your risk.
  3. Proof of Purchase: You provide proof of purchase.
  4. Claim Form: You complete our warranty claim form and include it with the returned item.
  5. Photographic Evidence: You provide photographic evidence of the installed heater if requested.

Note: Damage incurred in transit will not be covered by this warranty.

Repaired or replaced heaters will be shipped to you at no additional cost. Replacement units may be refurbished or contain refurbished components.

If we cannot repair or replace a defective heater, we may offer a discount on a replacement at our discretion, considering the age, wear, and condition of the heater.

Exclusions
The warranty does not apply if the heater:

  • Physical Damage: Suffers physical damage, including damage to heating elements or covering.
  • Misuse: Has been misused, mishandled, improperly stored, or not installed/maintained according to our instructions.
  • Modification: Has been modified in any way or has had its serial number removed or defaced.
  • Non-Authorized Repairs: Has been repaired by non-authorized personnel.
  • Special Use: Is used outdoors (unless installed per outdoor instructions), in industrial/agricultural processes, or where water ingress exceeds the heater’s IP rating.
  • Electrical Compliance: Is not protected by an appropriately rated RCD, fused spur, or circuit breaker, or if the supply voltage is outside the stated heater input range.
  • Wear and Tear: Shows natural wear, such as discoloration from use, environmental exposure, UV radiation, or coastal air exposure.

Limitations
Our maximum liability under this warranty is limited to the purchase price of the heater. Eco Heating is not liable for consequential losses or secondary charges, including but not limited to:

  • Costs of removal or reinstallation,
  • Electrician inspection or professional fees,
  • Electricity fees or tradespeople costs, and
  • Damage to materials or property.


Legal Terms
This warranty is governed by English law. If any part of this warranty is deemed unenforceable, the remaining terms remain unaffected. Your statutory rights are not impacted.

Please note: Warranty terms and conditions may change without prior notice.

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Consent Management

This Privacy and Cookies Policy explains how we manage your personal information that we collect about you. Please read this Privacy and Cookies Policy before using our website www.ecoheater.ie (our "website") or submitting any personal information. By using our website, you are accepting the practices described in this Privacy and Cookies Policy.

Eco Heater

We may disclose your personal information to any of our related entities, which includes our subsidiaries, our ultimate holding company and its subsidiaries.

You acknowledge and consent that by providing your personal information to us that we may use and disclose your personal information for the following purposes:

(1) to facilitate and process your Order.

(2) to carry out or respond to your requests.

(3) to our third party service providers to assist us in providing and improving our services to you, and to analyse trends in sales and better understand our customers’ needs or to develop, improve and market our goods and services to you;

(4) for regulatory reporting and compliance with our legal obligations;

(5) to regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;

(6) where you have provided your consent, to include in a database compiled by us or our third party service provider for use by us or our third-party service provider in direct marketing of promotions, product and services we think may interest you;

(7) to seek your feedback in relation to customer satisfaction and our relationship with you;

(8) to our related entities for internal accounting and administration;

(9) to monitor or improve the quality and standard of service provided to you by us;

(10) to our successors and/or assigns, including any party that may purchase all or part of our business;

(11) to better understand your preferences.

Our third party service providers are organisations that assist us with research, mail, advertising, delivery, security, professional advisory, banking, payment processing or technology services. Where we engage third party service providers to perform services for us those third parties may be required to handle your personal information. Under these circumstances, those third parties must safeguard this information and must only use it for the purposes for which it was supplied

Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity or any breach of any of the Website Terms of Use of our website or our Online Sale Terms.

Any permitted handling of personal information under any exemptions under the GDPR or any other applicable legislation will take priority over this Privacy and Cookies Policy to the extent of any inconsistency.

Cookies Used

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Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server’s IP address, the pages you access and the information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data

Advertising

You have the right to ask us at any time not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting our Customer Services Team. All emails, SMS and newsletters from this website allow you to opt-out of further mailings by clicking on the link or responding “unsubscribe”.

Cookies Used

You have the right to ask us at any time not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting our Customer Services Team. All emails, SMS and newsletters from this website allow you to opt-out of further mailings by clicking on the link or responding “unsubscribe”.

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