Warranty Policy

Eco Heater is covered by a warranty. The warranty period varies by heater type and application. Please refer to individual product details. The warranty is against defects in materials and workmanship (unless otherwise stated). Should a heater develop a fault within the warranty period which is due to defects in materials and workmanship at the time of manufacture, subject to the following conditions, it will be repaired or replaced, provided that you:

If required, have registered the heater with us in accordance with our warranty registration policy;
Return the heater to us with the delivery costs prepaid. You are responsible for ensuring that the returned heater is properly packaged and insured at your own risk;
Provide us with proof of purchase;
Fill out our warranty claim form in full and include with the returned item;
Provide us with Photographic evidence of the product in the installed situation if requested.

Any damage incurred or deemed to have been incurred in transit will not be covered by this warranty.

Repaired or replaced heaters will be returned to you by our courier with no delivery charges.

Repaired or replaced heaters may be refurbished or contain refurbished materials.

If we are unable to repair or replace a defective heater we may offer a discount towards a replacement heater. This discount will be at our absolute discretion and take account of wear and tear, the age of the heater and its condition.

If after inspection and testing we deem the heater is not faulty or the fault is in breach of these warranty terms we will inform you and you will be responsible for the delivery and packaging costs of returning the heater to you.

The warranty will not apply if in our judgement, the product fails due to physical damage to the heater including heating elements, covering of the heater or any direct obstruction of the heater causing overheating, handling, storage, accident, abuse or misuse, or has been used in a manner not conforming to our product instructions, has not been installed strictly according to our installation instructions, has not been maintained in accordance with the instructions, has been modified in any way, or has any serial number removed or defaced. Repair or attempted repair by any non- authorised representative will void this warranty.

Any heater that is being used for a purpose other than comfort heating (for example industrial and agricultural processes), use outdoors except in accordance with installation instructions for outdoor heaters or allowing water ingress not covered by the stated IP rating will not be covered under this warranty. Exclusions also include any heater that is not fully protected by a suitably rated RCD and fused spur or circuit breaker, supply voltage outside of the stated input voltage of the heater.

The warranty excludes fair wear and tear such as discolouration of the heater due to use, atmospheric or environmental conditions, proximity to the coastal location, air pollution, ultraviolet radiation or general weathering.

Our maximum liability under the terms of this warranty is limited to the purchase price of the heater covered by the warranty.

Eco Heating will in no way be liable for consequential losses or secondary charges including but not restricted to the cost of removal of the heater and installation of the repaired or replaced unit, electricians inspection fees, professional fees, electricity fees and the fees of tradespeople’s subsequent repair work or damage to material items in the property.

The warranty is given under English law. If any part of this warranty is deemed unenforceable (including any provision in which we exclude our liability to you) the enforce-ability of any other parts of the warranty will not be affected. These terms do not affect your statutory rights.

THESE WARRANTY TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.

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Consent Management

This Privacy and Cookies Policy explains how we manage your personal information that we collect about you. Please read this Privacy and Cookies Policy before using our website www.ecoheater.ie (our "website") or submitting any personal information. By using our website, you are accepting the practices described in this Privacy and Cookies Policy.

Eco Heater

We may disclose your personal information to any of our related entities, which includes our subsidiaries, our ultimate holding company and its subsidiaries.

You acknowledge and consent that by providing your personal information to us that we may use and disclose your personal information for the following purposes:

(1) to facilitate and process your Order.

(2) to carry out or respond to your requests.

(3) to our third party service providers to assist us in providing and improving our services to you, and to analyse trends in sales and better understand our customers’ needs or to develop, improve and market our goods and services to you;

(4) for regulatory reporting and compliance with our legal obligations;

(5) to regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;

(6) where you have provided your consent, to include in a database compiled by us or our third party service provider for use by us or our third-party service provider in direct marketing of promotions, product and services we think may interest you;

(7) to seek your feedback in relation to customer satisfaction and our relationship with you;

(8) to our related entities for internal accounting and administration;

(9) to monitor or improve the quality and standard of service provided to you by us;

(10) to our successors and/or assigns, including any party that may purchase all or part of our business;

(11) to better understand your preferences.

Our third party service providers are organisations that assist us with research, mail, advertising, delivery, security, professional advisory, banking, payment processing or technology services. Where we engage third party service providers to perform services for us those third parties may be required to handle your personal information. Under these circumstances, those third parties must safeguard this information and must only use it for the purposes for which it was supplied

Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity or any breach of any of the Website Terms of Use of our website or our Online Sale Terms.

Any permitted handling of personal information under any exemptions under the GDPR or any other applicable legislation will take priority over this Privacy and Cookies Policy to the extent of any inconsistency.

Cookies Used

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Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server’s IP address, the pages you access and the information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data

Advertising

You have the right to ask us at any time not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting our Customer Services Team. All emails, SMS and newsletters from this website allow you to opt-out of further mailings by clicking on the link or responding “unsubscribe”.

Cookies Used

You have the right to ask us at any time not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting our Customer Services Team. All emails, SMS and newsletters from this website allow you to opt-out of further mailings by clicking on the link or responding “unsubscribe”.

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