Free Delivery

Free Delivery

 

We offer free delivery for most of our products. If you are not eligible for free delivery, a delivery fee may apply, but you’ll know about it before you buy. We deliver to most areas in Ireland. Please refer to our Delivery Service page to check that you are in our delivery area. If you are not in our delivery area please Contact Us to discuss delivery options.

 

You may request a date for delivery and we will do our best to arrange delivery on that date. However, some delivery areas have set delivery days. If we cannot deliver on your preferred day we will contact you as soon as possible.

 

If you need to change a delivery date or the delivery address, please contact Us at least 48 hours before the scheduled delivery date. If you are not available to take delivery on the agreed delivery date, you will be charged a delivery fee for each additional attempt for delivery. However, if we cannot deliver your full order at the time agreed you will not be charged for additional deliveries.

 

Subject to this clause 4, we will deliver to the delivery address specified by you when you placed your order on the agreed delivery date.

 

We may deliver the products via a range of delivery methods. All deliveries must be signed for, depending upon which delivery method we use:

 

(a) Delivery by our contracted courier company or directly by the manufacturer – if neither you nor your authorised representative is at the delivery address to take delivery, the courier company or the manufacturer will leave a card with our contact details so that you can contact us to arrange another delivery time and date; and

 

(b) Delivery by An Post – if neither you nor your authorised representative is at the delivery address to take delivery, an “Article Awaiting” card will be left at the delivery address and your order will be taken to the An Post Office suitable to store the product until you are able to go and pick it up. In these circumstances, our obligation to deliver the product to you is satisfied when the “Article Awaiting” card is left at the delivery address.

 

We cannot commit to an exact delivery time on the day of delivery.

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Consent Management

This Privacy and Cookies Policy explains how we manage your personal information that we collect about you. Please read this Privacy and Cookies Policy before using our website www.ecoheater.ie (our "website") or submitting any personal information. By using our website, you are accepting the practices described in this Privacy and Cookies Policy.

Eco Heater

We may disclose your personal information to any of our related entities, which includes our subsidiaries, our ultimate holding company and its subsidiaries.

You acknowledge and consent that by providing your personal information to us that we may use and disclose your personal information for the following purposes:

(1) to facilitate and process your Order.

(2) to carry out or respond to your requests.

(3) to our third party service providers to assist us in providing and improving our services to you, and to analyse trends in sales and better understand our customers’ needs or to develop, improve and market our goods and services to you;

(4) for regulatory reporting and compliance with our legal obligations;

(5) to regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;

(6) where you have provided your consent, to include in a database compiled by us or our third party service provider for use by us or our third-party service provider in direct marketing of promotions, product and services we think may interest you;

(7) to seek your feedback in relation to customer satisfaction and our relationship with you;

(8) to our related entities for internal accounting and administration;

(9) to monitor or improve the quality and standard of service provided to you by us;

(10) to our successors and/or assigns, including any party that may purchase all or part of our business;

(11) to better understand your preferences.

Our third party service providers are organisations that assist us with research, mail, advertising, delivery, security, professional advisory, banking, payment processing or technology services. Where we engage third party service providers to perform services for us those third parties may be required to handle your personal information. Under these circumstances, those third parties must safeguard this information and must only use it for the purposes for which it was supplied

Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity or any breach of any of the Website Terms of Use of our website or our Online Sale Terms.

Any permitted handling of personal information under any exemptions under the GDPR or any other applicable legislation will take priority over this Privacy and Cookies Policy to the extent of any inconsistency.

Cookies Used

Required
Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server’s IP address, the pages you access and the information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data

Advertising

You have the right to ask us at any time not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting our Customer Services Team. All emails, SMS and newsletters from this website allow you to opt-out of further mailings by clicking on the link or responding “unsubscribe”.

Cookies Used

You have the right to ask us at any time not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting our Customer Services Team. All emails, SMS and newsletters from this website allow you to opt-out of further mailings by clicking on the link or responding “unsubscribe”.

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